FAQ
What is your Return Policy?
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. As long as product is sealed in original packaging.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
What is your processing time?
All orders are processed within 1-3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
What are your Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of $100 or more.*
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or APO/FPO addresses
ANNEDOSBEAUTY.COM ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
ANNEDOSBEAUTY.COM is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.